Although this mattress is reasonably comfortable, after reading all the hype, including Choice reviews, I've found the mattress disappointing. I note that Choice never actually have someone try sleeping on the mattress. We tried all three variations - firm, medium, soft. Firm is too hard, soft is mushy and very unsupportive for the body and spine, yet medium is still quite firm. The difference between medium and soft is substantial. Also, the mattress is very heavy. Because we have our old base, which we don't want to dispose of, the corners and sides of the mattress need to be lifted slightly to ensure sheets and bed protectors are fully tucked in. This is very hard on the back as the mattress is both heavy and stiff. In the past we have slept on much more comfortable mattresses, and our previous SleepMaker was at least as comfortable when it was new (nearly 20 years ago), possibly more comfortable. It's too long ago to remember. So, why did we keep it? After getting a new mattress delivered, and the old one removed, Melbourne subsequently went into months of lockdown. Finding an alternative was simply too difficult given that we are getting a reasonable sleep on this one. Advice? Buyer beware. Once you get one of these online purchases, it's a big decision to decide to send it back and start the purchase process over again. In my view, nothing beats trying the mattress first in a shop.

Still waking up unable to walk properly

Still have sore back

I Me and my wife are filing the springs in the hip when we slip on the back and the side not happy!!!

The one thing we don’t like is how heavy the mattress is. It makes it extremely difficult to make the bed as it is so hard to lift. Also the sheets keep slipping off the bed and it seems that the mattress moves away from the headboard of the bed frame. This movement could be the fault of the frame…but can’t be sure. Other than that the bed is comfortable. However, due to the weight of the mattress and the fact the sheets slip off often, I don’t think I’d purchase again.

The mattress is a bit to firm on our lower backs. Could we try softer inserts please

Expected sleeping duck to solve all my problem, however it was average for us, we got the mattress and frame, the frame could use better headboard support. All in all, its okay, I liked the custom services for firmness.

I like the bed but my partner did not. We have placed a mattress topper on it so now she is happier

My medium firm mattress is better than anything I’ve previously slept on. Shoulder discomfort is still an issue and personally floating weightless may be the only way I will ever be free of it.

Very disappointed with lack of after sales information - and please dont say web site.