Frequently Asked Questions
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Table of contents
Dispatch delays
COVID-19
Delivery
Purchasing
Mattress
Mattress Unpacking
100 Night Guarantee
Firmness Adjustments
Exchanges
Returns
SD Indestruct Bed
Pillow
Sheets
Duvet
Dog Bed
Warranty
Popular questions
Will COVID-19 delays affect my delivery?
Where can you deliver?
Will you remove my old mattress and bed base?
What is the 100 Night Guarantee?
How does a firmness adjustment work?
Popular questions
Popular questions
Dispatch delays
COVID-19
Delivery
Purchasing
Mattress
Mattress Unpacking
100 Night Guarantee
Firmness Adjustments
Exchanges
Returns
SD Indestruct Bed
Pillow
Sheets
Duvet
Dog Bed
Warranty
Will COVID-19 delays affect my delivery?

While we strive to provide all our customers with a smooth and prompt delivery experience, we are being impacted by the current COVID-19 delivery delays and nationwide staffing shortages. We greatly appreciate your patience and understanding during this time.

Metropolitan

If your delivery location is within our next business day delivery area, and you have selected a specific date and time-slot at checkout, COVID-19 delays should not affect your delivery.*

*If we experience sudden staffing shortages due to members of our team entering isolation or testing positive, your delivery may be affected. If there are any changes or delays to your delivery, our team will contact you as soon as possible.

Regional

Our regional deliveries are dispatched via third party couriers, who are currently experiencing delays. While we aim to dispatch all orders within 1-2 business days, this is not always possible as courier collections have been disrupted and may extend expected dispatch times up to 10 business days. As soon as your order has been dispatched we will notify you via email.


Accessories

Our accessories are dispatched via Australia Post, who are currently experiencing delays. While we aim to dispatch all orders within 1-2 business days, this is not always possible as courier collections have been disrupted and may extend expected dispatch times up to 10 business days. As soon as your order has been dispatched we will notify you via email. As soon as your order has been dispatched we will notify you via email, and a tracking link will be provided.*

*Please keep in mind that we are not able to control delays experienced by our third party couriers. If you have any questions please get in touch with us at SDHQ.

Where can you deliver?

We offer free next business day delivery to most Australian Metropolitan areas as well as most Regional areas. If we don’t currently deliver to your area, our system will let you know during the checkout process.

To discuss other potential delivery options for locations outside of our delivery network, please get in touch with us at SDHQ.

Will you remove my old mattress and bed base?

We currently only offer old mattress removal services in premium delivery areas, if premium delivery has been chosen. You can find out more about premium delivery here.

If you're outside of our premium delivery area, or do not opt for mattress removal, your local council may be able to advise of free removal options. Alternatively we often recommend reaching out to a local mattress recycler, or a charity that accepts donations in good condition.

What is the 100 Night Guarantee?

At Sleeping Duck we want to be sure that you love your products just as much as we do! With this in mind, we offer a 100 Night Guarantee on our mattress and bed accessories. Our 100 Night Guarantee allows you to get comfortable with these products in your own home, before making your final decision.

Included in your 100 Night Guarantee are free firmness adjustments so you can tailor your sleep experience as you go. While there is no limit as to how many adjustments you can make, we ask that you try your firmness for 21 nights before making changes.

If you do decide an item isn't for you, get in touch with SDHQ and we will arrange a full return and refund of your purchase price at no cost within this period.

We offer a return on two mattresses per household under the 100 Night Guarantee. If you haven't tried a Sleeping Duck mattress before, we recommend buying no more than two to be sure you're happy with it before buying others.

Even after your 100 nights, you can still adapt your mattress to suit changes within your lifestyle. We love a chat and we are always here to help, feel free to get in touch with SDHQ at any time.

How does a firmness adjustment work?

Our mattress is designed to be modular, meaning we can change components where needed, without taking the mattress back to a factory. You can adjust your mattress firmness in the comfort of your own home, no professional installation is required.

Firmness adjustments are made using our ComponentAdapt System. All you need to do is contact us at SDHQ to start the process. If you're not sure what to change to, we'll be able to make some suggestions based on past customer experiences. After completing a short online form, you will be sent your new personalised Precision Foam Pads, which can be changed into your mattress.

Questions? We're always happy to chat! Feel free to get in touch with us at SDHQ.

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