Frequently Asked Questions
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Table of contents
COVID-19
Delivery
Purchasing
Mattress
BreatheTech Cover
Mattress Unpacking
100 Night Guarantee
Firmness Adjustments
Returns
SD Indestruct Bed
Pillow
Sheets
Duvet
Dog Bed
Warranty
Popular questions
Will COVID-19 delays affect my delivery?
Where can you deliver?
Will you remove my old mattress and bed base?
What is the 100 Night Guarantee?
How does a firmness adjustment work?
Popular questions
Popular questions
COVID-19
Delivery
Purchasing
Mattress
BreatheTech Cover
Mattress Unpacking
100 Night Guarantee
Firmness Adjustments
Returns
SD Indestruct Bed
Pillow
Sheets
Duvet
Dog Bed
Warranty
Will COVID-19 delays affect my delivery?

Our Metropolitan delivery services are currently unaffected by COVID-19 delays.

Our Regional couriers are experiencing some delays, so we aim to dispatch your order within 1 to 2 business days to minimise impacts. As soon as it's on the way, we'll notify you via email.

Our Accessories are delivered via Australia Post, who may experience delays due to COVID-19 disruptions. You can learn more on their website here.

Where can you deliver?

We offer free next business day delivery to most Australian Metropolitan areas as well as most Regional areas. If we don’t currently deliver to your area, our system will let you know during the checkout process.

To discuss other potential delivery options for locations outside of our delivery network, please get in touch with us at SDHQ.

Will you remove my old mattress and bed base?

We currently offer old mattress removal as part of our Premium delivery services. We are unable to offer old base or frame removal. You can find out more about Premium delivery here.

If you're outside of our Premium delivery area, or do not opt for mattress removal, your local council may be able to advise of free removal options. Alternatively, we often recommend reaching out to a local mattress recycler or a charity that accepts donations in good condition.

What is the 100 Night Guarantee?

At Sleeping Duck we want to be sure that you love your products just as much as we do! With this in mind, we offer a 100 Night Guarantee on our Mattress and Bed Accessories. Our 100 Night Guarantee allows you to get comfortable with these products in your own home, before making your final decision.

Included in your 100 Night Guarantee are free firmness adjustments so you can tailor your sleep experience as you go. While there is no limit as to how many adjustments you can make, we ask that you try your firmness for 21 nights before making changes.

If you do decide an item isn't for you, get in touch with SDHQ and we will arrange a full return and refund of your purchase price at no cost within this period.

We offer a return on two Mattresses per household under the 100 Night Guarantee. If you haven't tried a Sleeping Duck Mattress before, we recommend buying no more than two to be sure you're happy with it before buying others.

Even after your 100 nights, you can still adapt your Mattress to suit changes within your lifestyle. We love a chat and we are always here to help, feel free to get in touch with SDHQ at any time.

How does a firmness adjustment work?

Our Mattress is designed to be modular, meaning we can change components where needed, without taking the mattress back to a factory. You can adjust your Mattress firmness in the comfort of your own home, no professional installation is required.

When getting started with your Duck or a new firmness, we recommend a 21 night adjustment period as your Mattress reaches its resting firmness. From there, all you need to do is contact us at SDHQ to start the process.

If you're not sure what to try next, let us know how you're feeling and we'll be able to make some suggestions based on past customer experiences. We have plenty of options available too, ranging from our Soft, Medium, Firm and Extra Firm options.

Your new Precision Pads will be sent to you via Australia Post and you'll receive instructions on how they can be swapped into your Mattress.

Questions? We're always happy to chat! Feel free to get in touch with us at SDHQ.

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