We are both very happy with our medium queen size Sleeping duck mattress. I am no longer suffering from hip and shoulder pain! However I was very disappointed with the after sale/ delivery service. We were aware there was a 3 week delay on delivery. Was happy to receive an email 3 weeks after ordering advising us our Sleeping
Duck was on its way and given a delivery tracking number. However that is where the customer service ended. The mattress sat for 3 days in the Melbourne warehouse and when I contacted both the delivery company and Sleeping Duck neither could give us an actual delivery date. Just told to keep an eye on the tracking details. We were not advised by either phone call or SMS of the delivery date even when it was on its way. It was a lucky coincidence that it was delivered on my day off work. The delivery company did suggest they could deliver to a different address eg work. I had to explain that wasn't practical as it was a mattress!! So great mattress poor delivery/ after sales service.
Decided it was time to buy a new mattress. My son bought a new mattress and spent a lot of time and money buying his mattress. I heard add on 3AW and checked out review on choice magazine. What appealed to me was the 100 day trial , so l ordered a medium mattress and took a little while to adjust to temperature with advice l put bamboo cover on mattress after a number of weeks l contacted sleeping duck about changing to a soft comfort as l have a bit of arthritis in my right hip . They promptly sent new layer easy to change out.
I’m getting less interrupted sleep with softer fit and can easily go back to medium if l choose to.
Love the quality and concept as you have a 100 days to adjust mattress for yourself or your partner .
Very good value and great follow up and service.
By far the best mattress we have ever slept on, no more waking up with a sore back as with our previous so called high profile brand name mattress which was a piece of crap.
Apart from the review in CHOICE magazine the option of 2 firmness levels was the selling point for us.
We could not be happier, keep up the great work.
The bed is super comfy, my partner loves it. I have pretty severe back issues and was hoping it would give me some extra support but not noticing any real difference. But it is comfortable aside from my back problems and it’s annoying I can’t get the full experience my partner is
Bought a sleeping duck mattress after reading reviews on Choice.
Had a 7 year old top of the range mattress we paid thousands for. It was sagging a and causing back pain.
Our new sleeping duck is sooo comfortable .
Everything from start to finish has been seamless! We are so suprised at the quality and thought we were taking a gamble with the purchase - but everything was how the reviews said!
Our Sleeping Duck mattress is truely a delight to lay on. We’re both sleeping so much better and the only time we stir is when Mother Nature calls or when it’s time to rise for the day.
Sleeping so much better. Snuggly yet well supported. Warm but cozy warm not hot. Love it 😍
So happy now we've changed to the soft top version available. No more aches and pains. So in love.
A much improved mattress