They really do have great service. We changed our firmness on both sides and it was no dramas at all. Delivered to our door in a couple of days. The mattress itself is so comfy. A little on the hot side, but that also might be because we live in the hottest freakin' country in the world and everything is on fire and we feel bad about putting the air con on.
We are both light people ~ 55kg and the 'soft' firmness suits us the best!
Prompt, hassle free delivery. Follow up great customer support!!!
Firstly, I want to say this isn't necessarily a criticism of Sleeping Duck's quality. We decided on this mattress after checking Choice magazine's positive reviews and we needed a new mattress. Initially, though my back was still a bit sore, my sleep was better so I was happy that things were improving. However, 4 months on, they've gone backwards to the point where I'm now experiencing the worst sleep ever, quite literally. My back is so sore, it's now waking me up around 2am. I'm pretty flexible for my age and do some yoga every morning and I'm not overweight, either. I kept telling myself that it couldn't be my brand new Sleeping Duck mattress so I've been trying everything else including staying off the lounge, thinking that might be affecting me. However, we've just returned from our friends' place where we spent the night on a mattress that resulted in me having the best night's sleep for months and no backache whatsoever. I want to reiterate that I'm not saying that Sleeping Duck is necessarily bad but unfortunately for me, it's turned out to be a bad decision. If SD could recommend a course of action, I'd really appreciate it.
From the minute we ordered, the sleeping duck team have been fantastic to deal with!! Even helping to tweak the mattress as we needed..... Never a better nights sleep since buying the Sleeping Duck.
Sleeping Duck mattress that comes in a box, You are THE BEST!!!! Thanks for such a wonderful product & exceptional customer service.
Purchasing a Sleeping Duck has been a excellent experience. Was easy, delivery was hassle free, and we've been sleeping the best we've done in years. I wish we had done it sooner!
This bed is so comfortable that I never want to leave it.
We are now 2 months into our sleeping duck mattress and it is great!
Great mattress, very convenient that the foams can be exchanged (for free!) to suite your desired level of comfort.