I am not faulting the service. The company have followed up and changed the inner foam whenI reported lower back pain. That was not an easy process (as far as swapping it myself at home).
I have had no improvement in the quality of my sleep, despite changing the inner foam when the first attempt left me with lower back pain. This mattress is, like the one before it - extremely heavy (making it difficult to change bed linen) and uncomfortable.
Our new Sleeping Duck mattress has significantly improved our sleep, one of its best attributes is for each side of the bed to act as an independent beds, my wife no longer wakes up when I turn over!
I love this mattress when I go to bed, so comfortable, however when I wake up my back aches, my shoulders are sore and I just ache all over. Not sure whether it is me, my pillow or the mattress ☹️
not happy with the sinking feeling of this mattress