Customer service is fantastic. Supportive, check in with you, arrange changes quickly and easily.
Tried the medium as we are both side sleepers, first weeks great, after about 2 months was causing us both back pain and the foam has softened too much. We went to the firm and so far has been much better but we remain a little concerned or perhaps cautious about its ability to stay firm....
The mattress is comfortable, but it is far too hot.
Brilliant customer care and service but unfortunately I don't think the mattress is right for me. I cannot fault the service though.
The mattress seems very well made, and of a high quality. But I suggest its not the best choice for someone with lower back issues. We ordered the firmest mattress on offer but it just isnt a very firm bed. Its still lovely and soft... but not what I need.
Our IKEA mattress in the spare room offers much more support.