2021 Launch - Introductory Offer, Ends 30 Nov

Holiday Delivery

Accessory Deliveries

Please note, Australia Post has advised that the cutoff date for orders to be delivered by Christmas Day is the 12th December. We expect accessory delivery delays of up to 2 weeks for items purchased after this date. We are currently working with alternative carriers to improve service and reduce delivery times.

Mattress Deliveries

Metropolitan & Surrounding Serviced Areas
We currently offer the ability to book your delivery date in the following Metropolitan and surrounding areas. 

  • VIC: Geelong, Bellarine, Surf Coast, Sunbury, Mornington Peninsula and Healesville
  • NSW and ACT: Sydney, Canberra, Newcastle, Gosford, Wollongong, South Nowra, Canberra and Queanbeyan
  • QLD and Northern NSW: Brisbane, Sunshine Coast, Gold Coast and the Tweed Region 
  • SA: Adelaide
  • WA: Perth, Mandurah

During the peak holiday period between December 20th and January 4th, delivery time slots will be limited and are expected to book out quickly. We recommend ordering approximately 2 weeks ahead of your desired delivery date to ensure you have the best chance of securing your booking.

Delivery time slots will be extremely limited between Thursday 24/12 through to Monday 4/1, and we recommend planning accordingly.

Other Regional Areas
To help account for the busier holiday period, our usual estimates for other regional deliveries have been updated.

Please see our complete list below.

  • VIC: 5-10 business days
  • NSW: 5-10 business days
  • QLD: 7-12 business days
  • SA: 5-10 business days
  • ACT: 5-10 business days
  • WA: 10-15 business days
  • TAS: 10-15 business days
  • NT: 14-21 business days

 

Blackout Period

While our office will be open for queries and support throughout the holiday weeks, most couriers and depots will be closed or have very limited operating hours between Thursday 24/12 through to Monday 3/1. This means that deliveries still in transit may take longer to arrive, or may be held until normal operations resume.

Should you have any questions or concerns about delivery, please call SDHQ directly. Our SDHQ team will be able to advise further.

 

FAQs

  • Will I still get free delivery during the holiday period?
    Yes! Our standard delivery service will still be free, at no extra cost.
  • When will my order arrive?
    If you have booked a time slot for delivery, then it is expected that your order will arrive within the specified delivery window. Our customer service team will let you know if we expect any delays.
    Should you have absolutely any concerns about your order and how it is tracking, please contact SDHQ directly for assistance.
    Keep in mind any estimated date provided via online tracking will not be exact and won’t take into account weekends, public holidays, or other delays. 
  • Can you get my order to me any faster?
    Due to the size and weight of our items, we're unable to expedite the transit time of any of our deliveries.
    Should you have any concerns about how your order is tracking, please contact SDHQ directly so we can advise further.
  • Can you combine all my orders in one shipment?
    We endeavour to dispatch mattresses and bed bases together. This means when an item is out of stock we hold dispatch until it can be sent out together. 

Contact

1800 667 196

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