The team at Sleeping Duck has been fantastic, we had exceptional service, we did alter the firmness of the mattress after purchase, the quick response we received was amazing. We have told many about our new mattress and the service we received.
Our old mattress was giving us grief & pain. Purchased a queen size Sleeping Duck & we are back to a comfortable good nights sleep. One of us needed a firmness change & this was promptly sent to us. Customer service is excellent and prompt. Would definitely recommend.
Having never ordered a major item online before we were a little hesitant but Sleeping Duck exceeded all their promises with prompt delivery and excellent after sales service. We started with a medium mattress but found it retained body heat. We were offered to try a firmer mattress which was delivered quickly and seems to have solved the problem. Very happy with our purchase.
A vervy comfortable and suitable upgrade from a latex matress that was too hot for my partner and too soft for me.
Excellent mattress and very good service except for the delivery. I live alone and could not move the mattress by myself and the sleeping duck couriers wouldn't do it for me. I had to pay another company $150 for to move the mattress upstairs.
Great products should sell themselves but the commitment to a new mattress is no small decision. Agreat and professional selling team is required and that is Sleeping Duck!
I had to change from medium to Firm.
The best ever!! Communication. I have never experienced communication like this in years. It was amazing and that’s how businesses should be run. I was blown away . Thank you
Ps the mattress is fabulous as well ❣️❣️
When we received the Sleeping Duck "in a box" I didn't know what to think apart from I've been ripped off. Amazing when you open the box and the Mattress comes to life my wife and I love the Sleeping Duck thanks again.
I have lower back and shoulder pain and convinced my partner to try the Sleeping Duck half and half. He was very comfortable immediately and although I found it was a considerable improvement from our previous spring mattress I was still having problems when I did roll over and sleep on my side. I contacted the great crew at Sleeping Duck and after first trying the medium mattress they custom designed one for my requirements and now I'm sleeping perfectly. All packages were tracked and I was notified when arrival was due, the guys at Sleeping Duck always followed up to make sure the mattress had arrived and then later to see how I was sleeping. Amazing customer service - I can't recommend them more highly.
Old mattress was well past it's use-by date, over 20 years old. Considered buying a mattress from a retail store, at whatever cost, but decided to take a punt on the Sleeping Duck.
I can't believe the difference it has made. Sleep better and back issues gone. The money back guarantee sold it, but there's no way I'm giving it back :)