service outstanding. It was very good to be able to go to the show room.The whole process was seamless,staff were always happy for any questions and also knowledgeable.Extremely happy with our mattress ,although we found the medium level still too firm.The replacement mattress arrived within two days and that was Christmas week ! Well done team .We would happily recommend Sleeping Duck.... It took all the pain and crap out of mattress shopping finally... and know we are sleeping well ...
I have a chronic back problem and realized that my poor sleeping habits were due to a lack of support. After the reviews on Choice my mind was made up so I ordered a medium firmness. My initial opinion was that it was so comfy but obviously was not giving me the back support I needed. I contacted Sleeping duck and within days a firm foam to replace the medium (at no charge) was delivered. I have to say I was apprehensive that night but to my pleasant surprise I had a wonderful sleep and the bed was firm but it was indeed what I required. The customer service is A grade and I would recommend this mattress to anyone. Thank you Sleeping Duck from an extremely happy customer!
My husband and I have different opinions about our sleeping duck mattress, I love it, he's not sure. He is slowly getting used to it but it is taking some time. He is a poor sleeper who suffers with restless legs. I feel his restless legs have settled a bit since sleeping duck, but he stills struggle to stay asleep at night.
If I had of known about this mattress years ago I would of purchased, researched Ecosa, Koala and Sleeping Duck, which was the best? Mine, sleeping duck!!
To begin with we did not use the new mattress as it was necessary to air out the foam due to the smell which took 2-3 weeks
My wife is particularly sensitive. We have been sleeping on the bed for around the past 4 weeks but have also been away from the house over the Christmas break
All in all a bit early to be decisive, but it does appear to be an improvement over previous mattress
Love the feel it’s comfortable and the best part is when my partner turns or moves I do not feel it👍
We needed a new mattress and after much research and deliberation we went for the Sleeping Duck. The ordering process was easy and delivery was as promised. The mattress comes in a box and realistically needs 2 to move. The mattress is heavy but not unmanageable with 2 people. We initially went for the medium but ended up getting the firm insert. This was an easy process to order and put the new insert in. There are plenty of YouTubes available to assist with set up and changing inserts. Overall we couldn’t be happier with our choice. Sleeping heaps better and don’t have the back pain either.
I rely a lot on Choice magazine when buying household items. The reviews on Sleeping Duck were very impressive. From the day I ordered it, their staff was very engaging and prompt. Any response to my queries was received within 24 hours, even after-hours. When I did not like the softer top, I emailed customer support and they sent me the firmer top 2 days later free of charge. The product is very good and the staff were excellent. Highly recommended. The only suggestion is that they should deliver to the door in apartment blocks not to the main entrance, even for an additional fee, as the mattress is very heavy
I sleep that well that I don’t want to get out of bed thank you sleeping Duck .