We'll pass on your details to a local charity or recycler who will contact you directly to organise the pickup of your mattress. Once collected, we'll process your refund and confirm via email.
We're sorry to hear that the mattress hasn't worked out, but appreciate you giving us a go. As always, if you have any questions please don't hesitate to call 1800 667 196 or email info@sleepingduck.com.