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Frequently asked questions

How do I know what firmness is right for me?

There is no exact science for this so we recommend starting with a firmness that you have previously enjoyed.

If you are unsure, we have found our medium suits side-sleepers. You'll sink slightly into our medium mattress. It's not too soft however so you'll still be well supported. If you tend to sleep on your back and experience non-specific back pain we recommend our firm mattress. It has less give so you won't sink into the mattress.

If you and your partner have different preferences, we offer a half-half split so you can choose medium for one side and firm for the other. This change can only be made after the initial 21 day period.

Our goal is to ensure you get the best night's sleep possible so if your initial firmness is not correct you can swap it free of charge within your 100 night trial.

What's the difference between medium and firm?

You'll sink slightly into our medium mattress. It is not soft and on the firmer side of medium.

Our firm mattress has less give so you won't sink into the mattress

if we were to put our firmness on a scale it would be something like this:

a medium would be a 5.5/10 And a firm would be a 8/10

please note perception of firmness varies.

How does a firmness swap work?

The mattress is modular, so the cover can be unzipped, and pieces can be taken in and out. The firmness of the mattress is controlled by a piece of foam in the top layer.

If you would like to change your firmness we send you a replacement for the firmness piece.

All you need to do is get in touch with us and complete a simple online form and we will send you the relevant pieces.

We ask that you give the mattress a minimum of 21 nights before altering the firmness, as it does take the body a few weeks to adjust to a new mattress.

How do returns work?

If within the 100 night trial you aren't completely satisfied with your mattress we do offer a return and refund.

You'll need to get in touch, complete an online form and we'll then pass your details onto a local charity or recycler who will contact you directly to organise pickup. After the pickup is confirmed, we'll refund your money.

We only ask that you give the mattress a minimum of 21 nights before making a decision of returning, as it does take the body a few weeks to adjust to a new mattress.

What bed base should I use with my Sleeping Duck mattress?
Slatted bed base

A slatted base with no more than 8cm gaps between each slat is ideal. The base should not bow under the weight of the mattress and user(s). The Sleeping Duck base is ideal.

Firm flat surface

Any firm flat and continuous surface is great for the mattress. The floor is a good example of this.
Ensembles and sprung bases do not work well as they don't provide continuous support for our spring system.

How should I care for my Sleeping Duck mattress?
Cleaning

Our bamboo topper can be spot cleaned (with warm soapy water, remember to dry it out completely afterwards).

Mattress rotation

We recommend rotating your mattress once a month for the first 4-6 months, and then just a few times a year from then on.

Let's chat

Questions? Comments? Duck facts? We'd love to hear from you!