Currently, our metropolitan area covers Sydney, Brisbane, and Melbourne. All other regions of Australia are delivered via our regional courier service. For more information on regional delivery, please see below.
Coming up to the peak holiday period delivery time slots will book out quickly. We recommend ordering approximately 2 weeks ahead of your desired delivery date to ensure you have the best chance at booking.
Delivery time slots will be extremely limited between Monday 23/12 through to Friday 3/1, and we recommend planning accordingly.
To ensure you have the best chance to receive delivery before Christmas, please place your order by Dec 2nd.
This will give your order time to be dispatched, and help account for potential delays along the way.
To help account for the busier holiday period, our usual transit time estimates have been updated at checkout. Please see our complete list below:
The above delivery estimates are from dispatch, which is 1-2 business days from date of purchase.
Please note that your local courier may have extended delivery hours and days during this peak period. This includes later deliveries during the week, and potentially Saturdays.
While our office will be open for queries and support throughout the holiday weeks, most couriers and depots will be closed or have very limited operating hours between Monday 23/12 through to Friday 3/1.
This means that deliveries still in transit may take longer to arrive, or may be held until operations resume if the depot is completely closed.
Should you have any questions or concerns about delivery, please give us a call directly on 1800 667 196. Our Sleeping Duck team will be able to advise further.
Yes! Your delivery will still be free at no cost.
For more information on our delivery policies, please take a look at our FAQ here.
If you have placed your order by Monday 2/12 our team will do what they can to get your order out to you by Christmas.
Should you have absolutely any concerns about your order and how it is tracking, please contact Sleeping Duck directly on 1800 667 196 for assistance.
Keep in mind any estimated date provided on the online tracking will not be exact and will not update to account for any delays.
Due to the size and weight of our items, we're unable to expedite the transit time of any of our deliveries.
Should you have any concerns about how your tracking updates, please contact Sleeping Duck directly on 1800 667 196 so we can advise further.
We endeavour to dispatch mattresses and bed bases together. If an order item is out of stock, and you'd like the in stock item sent out first, please get in touch so our team can make arrangements.
Please note that the soft accessories such as sheet sets, pillows, dog beds, and duvets are shipped via Australia Post separately. They can't be shipped with the mattress or bed base.