Updated - 30/3/2020
As the effect of COVID-19 continues to evolve and cause massive disruption to the day to day lives of all Australians, we would like to keep you updated on the exact nature of our business operations.
Yes. We are in the fortunate position of being a predominantly online only business, so our operations are running as per usual.
We have implemented a work from home policy for all our staff members.
Yes. For all major metro areas in Australia (exc Adelaide, Darwin & Hobart), Sleeping Duck runs its own fleet of delivery vehicles which are unaffected by recent government policy.
For those outside our metro zones, our third-party logistics providers are also well placed to meet your delivery needs.
At this moment we don’t foresee any delays in getting you your Sleeping Duck products.
Yes, a great feature of our mattress is the box it comes in – which means we can leave it at your door without you having to interact with our delivery teams. Additionally, all our mattresses are vacuum sealed to ensure an extra layer of protection for the product.
Please see our FAQs for more detail.
Our showroom is closed for the foreseeable future.
Yes - absolutely! If within the first 100 nights you are unhappy with your mattress, we can adjust your firmness and/or give you a full refund.
We will keep this page updated as soon as new information that changes the above comes to light.
This of course is a very difficult time from a business and personal point of view, both globally and within Australia. For you guys to keep shopping with us during this time means the absolute world to us. It means we can continue to contribute to the economy, keep our team employed and keep delivering you guys an amazing night’s sleep.
Please be safe, look after one another, check in on your people and make sure you are taking enough time to invest in your own mental, physical and emotional health.
If you have any questions, please feel free to contact us via 1800 667 196 or firstname.lastname@example.org
Winston + Sel