How we’re operating during the COVID-19 crisis
As the effect of COVID-19 continues to evolve and cause massive disruption to the day to day lives of all Australians, we would like to keep you updated on the exact nature of our business operations.
During this time we ask that you please show an extra level of patience and kindness towards our team. It is not an easy time for all involved, they're a fantastic bunch and are doing their very best to keep up our usual high level of service.
Is Sleeping Duck still open for business?
Yes. Our showroom is closed, however we are in the fortunate position of being a predominantly online only business, so our operations are running as per usual.
We have implemented a work from home policy for all our staff members.
Is your showroom open?
Our Melbourne showroom is closed for the foreseeable future.
Will I receive my delivery if I order today?
Yes. We have our own warehouses in Melbourne, Sydney, Brisbane & Perth and run our own fleet of delivery vehicles which are unaffected by recent government policy.
For those outside our direct warehousing zones, our third-party logistics providers are also well placed to meet your delivery needs.
At this moment we don’t foresee any delays in getting you your Sleeping Duck products.
Is contactless delivery available?
Deliveries will be contactless.
A great feature of our mattress is the box it comes in – which means we can leave it at your door without you having to interact with our delivery teams. Additionally, all our mattresses are vacuum sealed to ensure an extra layer of protection for the product.
Due to restrictions currently in place in Victoria, we will only be able to deliver to the ground floor of apartment buildings.
Please see our FAQs for more detail.
Is your 100-night mattress guarantee still available?
Yes - absolutely! If within the first 100 nights you are unhappy with your mattress, we can adjust your firmness and/or give you a full refund.
We will keep this page updated as soon as new information that changes the above comes to light.
This of course is a very difficult time from a business and personal point of view, both globally and within Australia. For you guys to keep shopping with us during this time means the absolute world to us. It means we can continue to contribute to the economy, keep our team employed and keep delivering you guys an amazing night’s sleep.
Please be safe, look after one another, check in on your people and make sure you are taking enough time to invest in your own mental, physical and emotional health.
If you have any questions, please feel free to contact us via 1800 667 196 or firstname.lastname@example.org
Winston + Sel